6 general skills or competencies (Job family competencies) for Technical Sales Support Specialist II
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Describes the difference between the three levels of technical support.
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Level 2 Behaviors
(Light Experience)
Follows standard procedures in providing technical support and escalations.
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Level 3 Behaviors
(Moderate Experience)
Delivers tier II support services to resolve and diagnose complex technical problems.
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Level 4 Behaviors
(Extensive Experience)
Facilitates training to employees on the development and delivery of standard technical assistance.
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Level 5 Behaviors
(Mastery)
Creates a monitoring system to evaluate technical support metrics and maximize customer support.
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Skill definition-Explaining the products' technical aspects, features and uses to customers to acquire new prospects and drive sales.
Level 1 Behaviors
(General Familiarity)
Discusses the importance of knowing the technical aspects of products in salesmanship.
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Level 2 Behaviors
(Light Experience)
Participates in various training programs to gain extensive product and technical practice.
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Level 3 Behaviors
(Moderate Experience)
Participates in strategic decisions for technical and product development.
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Level 4 Behaviors
(Extensive Experience)
Leverages extensive product knowledge and technical expertise to manage sales and operations.
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Level 5 Behaviors
(Mastery)
Champions the adoption of advanced tools, techniques, and methods to improve the technical specifications of products.
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7 soft skills or competencies (core competencies) for Technical Sales Support Specialist II
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Collects and summarizes information and marketing materials for R&D purposes.
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Level 2 Behaviors
(Light Experience)
Discusses the potential profitability of a proposed new product.
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Level 3 Behaviors
(Moderate Experience)
Evaluates our business’s P/S costs and prices, and market positioning.
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Level 4 Behaviors
(Extensive Experience)
Establishes related procedures for product design, development and delivery time limits.
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Level 5 Behaviors
(Mastery)
Describes the planned launch of superior products and services to stakeholders to promote enthusiasm and support.
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Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Describes benefits of personal drive to achieve goals or standards.
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Level 2 Behaviors
(Light Experience)
Commits to personal and organizational goals.
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Level 3 Behaviors
(Moderate Experience)
Cultivates a mindset that stays curious, positive, and resilient.
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Level 4 Behaviors
(Extensive Experience)
Creates a vision board with company goals and objectives to increase motivation within the team.
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Level 5 Behaviors
(Mastery)
Delivers training activities to build continuous self-motivation and confidence across our organization.
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Summary of Technical Sales Support Specialist II skills and competencies
There are 0 hard skills for Technical Sales Support Specialist II.
6 general skills for Technical Sales Support Specialist II, Technical Support, Product and Technical Knowledge, Prospecting, etc.
7 soft skills for Technical Sales Support Specialist II, Products And Services, Self-Motivation, Initiative, etc.
While the list totals 13 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Technical Sales Support Specialist II, he or she needs to be skilled in Products And Services, be skilled in Self-Motivation, and be skilled in Initiative.